About Entegro

Entegro is at the forefront of Telecommunications technology, designing and deploying gigabit networks for future generations. We are proud to be industry leaders, working with communities, industry and service providers, to empower and connect people, homes and businesses, in urban and rural areas.

Echoing our values, clients are at the heart of what we do both locally and internationally. They know they can depend on our expertise, experience, innovation and standard of service. With this our ambition is to build strong long-term client partnerships, where Entegro are a partner of choice, where we are trusted and understand our clients KPIs

Job Description and Benefits

The Role

The primary objective of the role is to lead a robust Quality Program and provide technical expertise support to Field Technicians to ensure we achieve a best in class network deployment performance. This entails putting in place sound quality measurements to ensure the services provided are of the highest standard.

This role will be in the PMO department, and it will have a direct bearing on the quality of service we provide our customers. It will need to continuously adapt to ever changing technologies and market environment.

Why You Will Love It Here:

• Earn a competitive salary that reflects your experience and dedication in our innovative workplace.
• Bonus incentives that reward your hard work and boost your earnings.
• Customisable Benefits Programme where you choose what perks you want each year: choose from Additional Annual Leave, Health Insurance, Pension and Fitness / Gym Membership. 
• Employee Assistance Program (EAP) to ensure expert support for your mental health & financial well-being whenever you need it.
• Income Protection and Death in Service benefits, for peace of mind and financial security.
• Constant Learning & Career Development via our Track For Talent development programme ¿ with the option to further progress your capabilities across 3 areas: Technical, Business and Emotional.
• Company Vehicle, Fuel Card, and Daily Subsistence to streamline your commute.
• Collaborate with supportive colleagues in a professional and welcoming environment.
• Community connection, we frequently sponsor fundraisers, teams and causes that are close to our hearts.
• And finally – we recognise our teammates and celebrate our wins.

Join our team and be part of shaping the future of network innovation!

Please Note: Only candidates permitted to work in the EU will be considered for this role.

#INDHP

Responsibilities

Job Purpose/Key Accountabilities

• Lead and develop the business’s technical quality programme, supported by PMO and Ops teams.
• Manage Quality Team performance, with clear focus and direction.
• Solid grasp of ISO45001, ISO14001, and hands-on experience aligning procedures to ISO9001.
• Set up and maintain workflow tools to monitor field quality and cut down on manual data entry.
• Ensure staff and contractors use workflow tools properly for accurate reporting and analytics.
• Review completed works to meet client and Entegro specs; uphold build quality with project owners.
• Lead technical issue investigations and see them through to resolution, tracking deviations.
• Support Ops in meeting business-set KPIs.
• Closely monitor project requirements to meet Client and Regulatory standards.
• Spot skills gaps and roll out corrective actions to maintain team competency.
• Deliver internal training and certified technical sessions for field staff under the Quality & Training Programme.
• Reduce costs by streamlining build methods and improving operating procedures

The Candidate

• Show a real passion for top-class network performance, always adapting to new tech.
• Results-driven and target-focused, delivering for both customer and company.
• Drive cost-efficiency through quality service, guiding Ops to get it right first time.
• Proven experience leading technical teams to hit operational and technical KPIs.
• Co-develop and execute strategies that support business success.
• Stay ahead by spotting future tech needs and planning early.
• Use strong communication to manage key relationships and spot improvement opportunities, internally and across the Entegro Group.
• Foster a results-driven, innovative team culture that understands what stakeholders need.
• Create a positive, empowering environment where success is shared and built upon.
• Lead with energy and pace, taking full ownership of your team and partners’ performance.
• Always aim for the best, owning outcomes and pushing standards higher.

Specific Tasks and Duties

Team Leadership and Management

• Leads by setting a personal example of excellence and is a leader who creates the desire to excel.
• Communicates with transparency an inspiring vision and how all individuals can play a part in its realisation.
• Celebrates successes by building on the energy and ideas of team members and empowering them to deliver.
• Finds and embraces innovative and better ways to do things .
• Establishes KPIs and holds individuals responsible for their actions.
• Acts target-oriented, addresses problems and gets things done despite obstacles.
• Influences others and facilitates collaboration by breaking down silos.
• Gains commitment from other parts of the business and promotes one company approach. 

Technical Quality Management

• Co-creates and implements Technical Quality strategies that facilitate growth and success.
• Sets and delivers the Quality assurance measurements for all field activities.
• Agreeing and leading the implementation of quality metrics methods of measurement with teams (ARCGIS, Survey123, etc.)
• External influences quality impact measurement. i.e. Engineering changes, Infrastructure, Customer Requests, Utilities, Environmental impact changes.
• New technical problem field investigation and resolution.
• Technical performance reporting development and maintenance.
• Identification of under-performing areas or high-failure potential.
• Develop the Entegro Smart Awards training centre to enhance provided courses and trainings.   

Compliance and governance

• Setup and develop handover acceptance criteria of new services, equipment and infrastructure.
• Operating procedures development and documentation.
• Training programmes development and provision to technical staff.
• Certification of internal and 3rd party technical staff.
• Field test equipment selection, testing of features in the field and guidance for purchase.
• Carry out quality system audits and gap analysis completed.
• Lead the bi-weekly and monthly quality meetings across all Entegro projects, ensuring accurate reporting on performance prepared in advance of meetings.
• Lead the Training and Certification compliance, managing through Skillko platform and propose and implement future developments.
• Deliver presentations to Operational Management Teams giving insight into performance, quality management and initiatives relevant to areas within Entegro
• To provide concise, factual and accurate information through status reports to Head of PMO and SMT, ensuring all information is available to enable effective decisions and improvements to be made

Educational Requirements

Skills & Experience

• Minimum 5 years’ experience in a lead technical role within telecommunication industry
• Substantial experience in managing, supervising or providing technical support  to a network build operation in a Telco environment.
• Track record of defining KPIs with strong focus of delivering the right results and achieving set targets daily, weekly & monthly.
• Teamwork orientated individual with ability to add positive team dynamic and openly share best practice.
• Knowledge and experience of operational activities within telecommunication network build and maintenance.
• Telecom and Construction industries experience of working for Principal Contractor – acting as duty holder.
• Practical experience of producing procedures, risk assessments, training plans, quality assurance management programs.
• Fully conversant with all Microsoft Office applications.
• Strong communication skills

Qualifications:                 

Third level technical qualification or equivalent in a related subject.