Job Description and Benefits

Overview

We are seeking a dynamic and experienced Field Manager to help deliver complex infrastructure and transformation projects with a focus on data centre exits, real estate rationalisation, and telecoms-related initiatives.

The Field Manager will oversee and coordinate all on-site activities related to Data Centre Exit projects. This includes managing field engineers, subcontractors, and logistics partners to ensure safe, timely, and quality delivery of all activities relating to the Datacentre Exit.

The Field Manager will validate deliverables, monitor project timelines, and act as the key point of engagement with the customer during on-site execution.

Ideally, we are looking for someone who has transitioned from the Field in telecommunication-based projects.

Responsibilities

Client Interaction and Stakeholder Management

Proactive Relationship  Management Act as the primary point of contact for onsite clients, proactively managing their expectations and building strong, lasting relationships through regular communication and progress updates.

Conflict Resolution  Address and resolve any client concerns or issues on-site in a timely and professional manner, ensuring minimal disruption to project timelines and maintaining high levels of client satisfaction.

Stakeholder Coordination  Serve as the central hub for all project stakeholders (including clients, internal teams, and subcontractors), ensuring seamless information flow and alignment on project goals, scope, and deliverables.

Quality 

Quality Control and Assurance  Implement and manage a robust quality control and assurance program on all field projects, conducting regular inspections and audits to ensure work meets or exceeds company and industry standards.

Defect Management  Identify and document all non-conformance issues or defects, leading root-cause analysis and coordinating corrective actions with the relevant teams to prevent recurrence.

Continuous Improvement  Proactively identify opportunities for process improvement to enhance quality, efficiency, and safety in field operations.

Documentation  Maintain records of all quality assurance activities, including inspection reports and corrective action plans.

Mobilising New Team Member 

Team Mobilisation and Training  Lead the mobilisation of field teams for new projects, which includes the involvement in the recruitment, and comprehensive onboarding of new team members to ensure they are fully prepared and aligned with project objectives.

Mentorship and Development  Provide ongoing coaching, mentorship, and performance feedback to field staff, fostering a culture of professional growth, accountability, and safety.

Resource Planning  By working with the Project Lead to accurately forecast and plan for staffing needs, ensuring the right talent is in place at the right time to meet project demands.

Performance Management  Validate technical output from field teams, including, asset inventory, installation, commissioning, migration and decommissioning/site clearance activities.

Sourcing/Onboarding of Subcontractors

Strategic Sourcing  Take ownership of the end-to-end subcontractor management process, from sourcing and pre-qualification to selection and contracting.”

Onboarding and Vetting  Develop and execute a standardised onboarding program for all new subcontractors, ensuring they are fully vetted, legally compliant, and trained on company safety protocols and quality expectations before commencing work.

Performance Management  Monitor and evaluate subcontractor performance against agreed-upon SLAs (Service Level Agreements) and quality standards, addressing any performance issues and fostering collaborative working relationships.

Documentation and Compliance  Ensure all subcontractor documentation, including contracts, insurance, and certifications, is complete and compliant with all legal and company requirements

Reporting 

KPI Reporting The Field Manager will be responsible for reporting key performance indicators (KPIs) to senior staff on a regular basis, including metrics on project completion, quality control, team productivity, and customer satisfaction.

Ensure project milestones, timelines, and deliverables are achieved in line with agreed schedules with the Project Management Team

Other 

Lead day-to-day execution of data centre exit activities across multiple sites.

Coordinate with logistics teams for the secure removal, transport, or disposal of equipment.

Travel as required to sites to provide coaching and performance oversight.

Skills required

Required Qualifications & Experience:

• Proven experience managing field-based teams within data centre, telecommunication or critical infrastructure projects.
• Understands best practices in installation
• Knowledge of OSP, DWDM, SONET and IP Infrastructure.
• Strong project execution and timeline management skills.
• Excellent leadership and people management capabilities.
• Strong interpersonal skills with the ability to engage directly with customers, subcontractors or Landlords on-site.
• Detail-oriented with the ability to validate technical deliverables.
• Knowledge of health & safety requirements and site compliance in a data centre or telecommunication environments.
• Must have good Microsoft Office experience including advanced excel skills and able to manipulate large datasets.

Preferred Qualifications:

• Project Management Professional (PMP), PRINCE2, or equivalent certification.